Privacy & Cookies Policy

This Privacy Policy explains how we collect, use and protect personal information when you visit our website or purchase products from Patch Planet.

What information we collect

When you use our website or place an order, we may collect the following information:

  • Name
  • Email Address
  • Billing and shipping address
  • Payment information (processed securely by payment providers)
  • Information about how you use our website, such as pages visited and general browsing behaviour

How we collect information

We collect information when you:

  • Place an order
  • Contact us
  • Sign up for updates or emails
  • Browse our website
  • Some information may also be collected automatically through cookies or analytics tools when you browse our website

How we use your information

We use your information to:

  • Process and deliver your orders
  • Respond to enquiries or customer support requests
  • Improve our website and products
  • Send updates if you have chosen to receive them

We only collect information that is necessary to operate our website and provide our services

Sharing your information

We do not sell, rent or trade your personal data

Your information may be shared with trusted third-party service providers where necessary to operate our business, such as:

  • Payment processors
  • Shipping and delivery providers
  • Website hosting and analytics services

These providers only receive the information needed to perform their services.

Cookies

Our website uses essential cookies that are necessary for the website to function properly, such as remembering items in your shopping basket during checkout.

We may also use analytics cookies to help us understand how visitors use our website and improve our website, products and services.

Data storage

We take reasonable steps to protect your personal information and keep it secure from unauthorized access, loss or misuse.

We only retain personal information for as long as necessary to provide our services or comply with legal obligations.

Your rights

Under UK data protection laws, you have the right to:

  • Request access to the personal data we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal data in certain circumstances
  • Request that we restrict or stop processing your data in certain circumstances

If you would like to exercise these rights, please contact us using the details below.

Contact

If you have any questions about this Privacy Policy or how your data is handled, you can contact us at:

Email: hello@patchplanet.com

Updates to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page.